Salon Policy | Ardour Brows and Lashes

Salon Policy

DEPOSIT POLICY

Please read the deposit policy thoroughly before paying your deposit.

Please note a deposit of $50 is now required for all Lash Extension Services, to secure your booking time.

Deposits will be deducted from the final cost of your treatment.

Please note the deposit is Non-refundable if you do not show up to an appointment or cancel / reschedule within 24 hrs.

A minimum of 2 days’ notice of cancellation/rescheduling must be given for Lash extension services. Failure to cancel in the time or requesting to reschedule more than once will forfeit the deposit (for example, if your appointment is on a Thursday, to avoid us forfeiting your deposit, you would need to reschedule on/before Monday)

This deposit is non-refundable in all cases yet can be transferred to another date.

If you need to reschedule your appointment, your new time will be scheduled at our next available date.

*For online bookings, Salon Coordinator and Managers would ensure that those clients have been contacted and deposit has been received before their service date.

APPOINTMENT TIMES & RUNNING LATE:

As a busy salon, we run on very strict times allocated for each appointment. If you are running late to an appointment, please call us as soon as possible. Due to the nature of our services, we can NOT rush. If too much time has passed upon arrival to perform the treatment, you will be rescheduled to the next suitable time and cancellation fees will apply.

GIFT VOUCHERS & PRE-PAYMENT OF SERVICE:

Gift Vouchers and pre-payments of any service are non-refundable in all cases. In the event that you wish to change your gift voucher service a salon credit will be given to use on that service on future available date.

The Brow Bar Brighton & South Yarra is now

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